At Prismflow IT Solutions Private Limited ("we," "us," or "our"), we are committed to ensuring a smooth shopping experience for our customers ("you," "your"). We recognize that circumstances may arise requiring you to cancel your order. Our Cancellation Policy has been crafted to be straightforward and transparent. If you have any questions or require assistance, our customer support team is ready to help. Thank you for choosing Craftershaven, where your satisfaction is our top priority.   
 

Eligibility   
 

We aim to accommodate order cancellations whenever possible. However, orders that have already been processed or shipped, along with custom or personalized items, may not be eligible for cancellation. To determine if your order can be canceled, please check its status in your account dashboard or contact our customer support team. For the best chance of a successful cancellation, initiate the process promptly. Note that certain promotional or discounted items may have different cancellation eligibility criteria.   
 

Timeframe   
 

Customers may cancel their orders within a specified timeframe after placing them. The timeframe for cancellation may differ based on the processing status of the order. Once an order is processed or shipped, it may no longer be eligible for cancellation. You can review your order's status in your account dashboard to see if it falls within the cancellation window. Orders placed during peak shopping seasons or promotional events might have varying timeframes.   
 

Cancellation Procedure   
 

To cancel your order, log in to your account and navigate to the 'Order History' section. Locate the order you wish to cancel and select the 'Cancel' option. Follow the prompts on your screen to complete the cancellation. If you encounter any issues or have questions, our customer support team is here to assist you. Cancellations must be completed within the designated timeframe and prior to the order being processed or shipped.   
 

Exceptions to Cancellations   
 

Orders for personalized or custom items cannot be canceled once production has begun. Additionally, orders that have already been processed, packaged, or shipped may not be eligible for cancellation. Special promotions, clearance sales, or limited-time items might also have distinct cancellation policies. Please review the product details and terms before finalizing your order. Our customer support team is available to offer clarification and assistance as needed.   
 

Legal Disclaimer   
 

Please note that our cancellation policy is subject to change without prior notice. While we strive to provide accurate and up-to-date information, we cannot guarantee that all details on our website are error-free. By using our site and services, you agree to release us from any claims arising from reliance on the information provided, including this cancellation policy. We reserve the right to refuse or cancel any order at our discretion. In the event of discrepancies between the information on our website and other communication channels, the information on our website shall take precedence.   
 

Contact Information   
 

For any questions or concerns regarding our Cancellation Policy, please contact us at [email protected].