Prismflow IT Solutions Private Limited owns and operates this site. References to “we,” “us,” or “our” throughout this website refer to Craftershaven, which operates the site. This Privacy Policy pertains to all devices, websites, applications, software, and services provided by Craftershaven. It applies to any references or links to this Privacy Policy within our Services. This policy is relevant to all employees, vendors, contractors, partners, consumers, and influencers, regardless of whether they access our Services through a computer, mobile phone, tablet, television, or any other device.
Information Collection
In addition to the details you provide, we may gather information about how you utilize our Services through software installed on your device and various other methods. For instance, we may collect:
Device Information: This includes your device's hardware model, unique identifiers, MAC address, IP address, operating system version, and the settings of the device you use to access our Services.
Log Information: We may track details such as the time and duration of your usage, the search terms you enter while using our Services, and any data stored in cookies that we have placed on your device.
Location Information: We might collect your device's GPS signal or data regarding nearby WiFi access points and cell towers, particularly when you use certain features of our Services.
Usage Information: This encompasses details about the apps you use, the websites you visit, and how you engage with the content available through our Services.
Information from Third Parties: We may obtain information about you from publicly and commercially available sources (as permitted by law) and combine it with other data we have about you. Additionally, if you choose to connect with third-party social networking services, we may receive information from those platforms.
Additional Information We Collect: We may also collect other types of information about you, your device, or your usage of our Services in ways that we will inform you about at the time of collection or otherwise with your consent when you begin using our Services.
You have the option to withhold certain types of information (such as details requested during account registration), but please note that this may impact your ability to utilize some features of our Services.
How We Use Your Information
We may utilize the information we gather for various purposes, including:
Who We Share Your Information With
We will not share your information with third parties for their own marketing or business purposes without your permission. However, we may disclose your information to the following entities without your consent:
Affiliates: Your information may be shared within our family of brands and affiliates.
Business Partners: We may share your information with trusted partners, including service providers. These partners may use your data to fulfill services you request (e.g., streaming content through compatible devices) and may send you promotional materials and advertisements.
Service Providers: We may disclose your information to third parties that assist us in delivering services, such as those managing service centers, handling billing, or sending emails on our behalf. These providers are restricted from using your information for purposes beyond our service needs.
Compliance and Protection: We may disclose your information to comply with legal obligations or to safeguard our services. This includes situations where we must:
Corporate Transactions: Your information may be shared with third parties during corporate transactions such as mergers, acquisitions, or in the event of bankruptcy.
With Your Consent: We may also share your information with third parties when you give us permission to do so or upon your request.
How We Protect Your Information
We implement reasonable physical and technical measures to secure the information we gather in connection with our services. While we strive to protect your data, it’s important to understand that no website, internet transmission, computer system, or wireless connection can guarantee complete security.
Accessing Your Information
You have the right to request information about what we collect and to correct any inaccuracies. Your statutory rights remain unaffected. If permitted by law, we may charge a small fee for processing your request. We may refuse to fulfill requests that are excessively repetitive, require unreasonable technical effort, compromise others' privacy, are impractical, or are not mandated by local law. To access your information, please contact our customer service department at [email protected].
Data Retention
We take appropriate measures to retain your information only for as long as necessary for the purpose it was collected or as required by any contracts or applicable laws.
How We Use Cookies
A cookie is a small file that requests permission to be stored on your computer’s hard drive. Once you grant permission, the cookie is added, enabling us to analyze web traffic or notify you when you visit a specific site. Cookies allow web applications to recognize you as an individual, tailoring their operations to suit your preferences, likes, and dislikes by collecting and remembering information about your choices.
We may utilize traffic log cookies to monitor which pages are accessed. This information helps us analyze web traffic data and enhance our website to better meet our customers’ needs. We only use this data for statistical analysis, and the information is subsequently removed from our system.
Controlling Your Personal Information
You can choose to limit the collection or use of your personal information in the following ways: Whenever you are prompted to fill out a form on our website, you may indicate that you do not want your information to be used for direct marketing purposes. We will not sell, distribute, or lease your personal information to third parties without your consent or unless required by law. We may use your personal information to send you promotional materials about our products that you may find interesting.
You have the right to request details about the personal information we hold about you, in accordance with Indian laws. A small fee may be applicable. If you would like to obtain a copy of the information we hold about you, please contact us at [email protected]. If you believe any information we have is incorrect or incomplete, please reach out to us as soon as possible at the same email address. We will promptly correct any inaccuracies.
Governing Law & Jurisdiction
The use of this website and any disputes arising from its use are governed by the laws of India. Any legal actions or proceedings related to these Terms and Conditions will be resolved in the courts and/or tribunals located in India.
Contact Us
We’re here to help you! Your questions, comments, and feedback are important to us. Whether you need assistance with your order, have inquiries about our products, or want to share your experience, don’t hesitate to reach out at [email protected]